OEQ AI FAQ

No, unused transcription minutes do not roll over. Your transcription minutes will reset every month.

OEQ provides users with 400 minutes of free transcription service each month as a complimentary benefit with their purchase. This service is offered as a gesture of appreciation for customers' support, and there is currently no specific expiration date for this service. If there are any changes to this offer in the future, we will notify you in advance through our official website (https://www.oeq.ai/) and your registered contact information.

Once your free 400 minutes are used up, you'll need to wait for the next reset. Alternatively, you can upgrade to the Pro Plan, which includes 1320 transcription minutes each month.

If you upgrade to the Pro Plan, your Starter Plan will be temporarily "paused". Once your Pro Plan expires, your membership will automatically revert to the Starter Plan.

With OEQ AI membership, OEQ can generate transcription based on recording content to help with summarization and more.

Specifically:

1. Transcription Regeneration

• Users can ask to have any transcript regenerated if unsatisfied with quality or accuracy. However, each regeneration deducts the user's included transcription minutes.
• Please note that regenerating can only enhance results so much if the original audio is subpar.

2. Summary Regeneration

• Users can regenerate summaries and choose different summary templates, and the summary regeneration will not use transcription minutes.

Users should follow the Terms of Service from OEQ. Any content OEQ generated is meant to assist users, with proper attribution, but should not be used beyond limits. See the details of the Terms of Service for full guidelines.

Subscription fees are billed automatically at the beginning of each subscription period, so annual subscriptions are billed once per year at the start date, and monthly subscriptions are billed each month on the calendar day you initially signed up.

Subscriptions auto-renew from the payment method used to purchase them originally (Apple Pay, Google Pay, PayPal, etc). You can manage renewals in your subscription settings.

Here are the steps I would recommend if your payment does not go through:

1. Check your payment method. First, check that the payment method you have on file (e.g. credit card, PayPal) is correct and still valid. Log into your account to confirm the details are up-to-date.

2. Contact your payment provider. If the details are correct, contact your payment provider (bank, card issuer) to see if there is an issue on their end preventing the charge. There could be problems like expired cards, hitting a spending limit, or fraud protection holds.

3. Update payment details if needed, and update your payment information in your account with new/corrected card or payment details that resolve the issue.

4. Retry payment once your payment method is sorted out, retry and resubmit the payment by logging into your account. The platform should prompt you to retry the failed payment.

5. Contact customer support If the payment still fails, contact customer support via submitting a request. Provide details on the error you are getting and the payment troubleshooting steps you took. We can further investigate and resolve the remaining issues.